![]() ![]() It really seems to me like Webroot is just creating a lot of extra work for all involved, from users to support. Or, better yet, just do like pretty much every other software vendor does and allow users to add a new keycode to their EXISTING account, thus adding days and keeping pertinent information, not replacing the whole account, as happens now when a new keycode is entered. If they are NOT going to do this anymore, then there needs to be a KB or other tutorial explaining exactly how users are to go about doing this, including transferring Password Manager and Backup & Sync information to the new keycodes. Thanks I too would like to know why support is no longer willing to do this seemingly easy task, as I have always had them combine keycodes for me, as well. Do you know how that can be contacted customer support and they refused to merge the keys for me. I remember Webroot being able to do something on their end that allowed us to keep our existing subscription's keycode and simply ADD the new subscription's days to it. When I've manually entered the number into the My Account section of the Webroot popup console window, I lost the remaining days on my existing subscription. That presents a problem because one of our other computers is my 88 year-old grandmother's and I'm not currently physically near where she lives and so I wouldn't be able to manually enter the code into her computer for at least another few weeks. In essence, only my computer did had the new keycode. First, the NEW keycode replaced the existing one on only the one computer in which I entered it into the the My Account section of the popup window that you referenced. I remember doing what you suggested last year and it cause two problems. We are using the current subscription on several computers that are located at different locations. Thanks for the quick response, but I think I wasn't clear enough. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 53.Webroot® Business Endpoint Protection 1130.Webroot Mobile Security for Android 936.Webroot® Consumer/Business - for Macs 368.Webroot® SecureAnywhere™ - Complete 3822.Webroot® SecureAnywhere™ - Internet Security Plus 2467.Webroot® SecureAnywhere™ - Antivirus 6968.If you need additional assistance updating keycodes for Webroot agents, please contact Support. Once the new keycode has been activated, return to the Management Portal and look for the device in the Default group. In the dialog, enter the new keycode and click the Activate button.In the My Account window, click Activate a New Keycode.From the main window, click My Account.Open the Webroot agent interface (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).When the scan completes, the agent will check-in to the new Management console. If a scan does not start, go back to the main page of the agent and click Scan My Computer. When you enter a new keycode, the Webroot agent launches a scan. In the Activate a new keycode field, enter your keycode.Click the gear icon next to My Account.From the device, open the Webroot agent by double-clicking the Webroot icon in the system tray. ![]() You can use the Webroot Management console to remotely change the keycode using agent commands. If a Business agent needs its keycode changed you can follow the directions below to change it directly on the device. The keycode is what determines what Webroot Management console the device appears in. The Webroot agent requires a valid endpoint protection keycode to operate properly. ![]()
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